Vacancy

The Rural Development Agency implements projects and programs initiated by the Ministry of Environmental Protection and Agriculture of Georgia and carries out extension activities in the field of agriculture across 54 municipalities of the country. The agency's goal is to support rural and agricultural development.

N(N)LE - Rural Development Agency announces a vacancy for the position of Hotline Operator.

Workplace: Tbilisi, Dighomi Massif

Salary: 1,250 GEL (net)

Working schedule: 6 days a week, 6 hours a day between 09:00 and 21:00 – according to the schedule developed by the supervisor.

Duties and Responsibilities:

• Serving/consulting citizens in accordance with telephone service standards;
• Timely and adequate response to incoming calls;
• Providing exhaustive answers to citizens' questions (identifying and analyzing problems and offering assistance), redirecting calls if necessary;
• Making outgoing calls in connection with telephone surveys, if necessary;
• Recording each call in the contact center database (CRM) with the appropriate status and informational accuracy.
  
  

Qualification Requirements:

• Higher education;
• Prior experience working on a hotline and knowledge of English and/or Russian languages will be considered an advantage;
• Knowledge of computer office programs (Word, Excel, PowerPoint, Outlook Express).

 

Other Requirements:

• High sense of responsibility;
• Ability to speak fluently and clearly;
• Knowledge of computer office programs;
• Attention to detail;
• Ability to plan and/or conduct internal communication;
• Ability to manage time effectively;
• Ability to act appropriately in stressful situations;
• Analytical thinking skills.
  
  

Selection Stages:

• Application screening;
• Interview.
  
  

Please send your resume to the following email address: hr@rda.gov.ge. Indicate "Operator" in the subject line. Name your resume file using your surname and first name.

The application deadline is May 21, 2025.

Only selected candidates will be contacted within two weeks after the application deadline. Incomplete/inaccurate information may result in disqualification of your application.

Your submitted resume, which contains personal data, will be processed in accordance with the Law of Georgia on Personal Data Protection and the Personal Data Protection Policy of the N(N)LE - Rural Development Agency, for the purpose of determining compliance with current and/or future vacancies and conducting the necessary employment procedures. Information about the candidate’s personal data will be stored for 3 years from the date of submission. Please send your resume only if you agree with the above.

Furthermore, please be informed that under the Law of Georgia on Personal Data Protection, you have the right to receive information about the data processed about you at any time, to request their correction, update, addition, blocking, deletion and/or destruction, and to withdraw consent for data processing by sending a written request to the following email: hr@rda.gov.ge or via post to the following address: N(N)LE - Rural Development Agency, ID 4047923785, 10a Sandro Akhmeteli St., Tbilisi.

Thank you for your interest in our vacancy.

We wish you success!